GWI gives disconnected customers ‘Free Pass’

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By Tracey Khan – Drakes

Customer Services Manager, Jeannette Thomas (center) flanked by other officials of GWI. [iNews' Photo]
Customer Services Manager, Jeannette Thomas (center) flanked by other officials of GWI. [iNews’ Photo]
[www.inewsguyana.com] – The Guyana Water Inc. (GWI) today (Tuesday, October 14) launched its ‘Free Pass’ Campaign that will offer domestic customers the opportunity to reconnect their water service free of cost.

The ‘GWI Free Pass’ will commence on Wednesday, October 15 and disconnected customers would have to apply for this service at any of the water company’s offices countrywide.

Customer Services Manager, Jeannette Thomas told a news conference that customers will be “entitled to a reconnected service without paying the usual $6000 reconnection fee.”

Additionally, this service is also extended to domestic customers whose service connections were entirely removed for large debt.

“Customers who would be required to pay $25,000 for illegally reconnecting their service will also receive exemptions under the ‘free pass’ initiative. The initiative is also catering for customers whose entire service was removed for ‘tampering’ and they will be given a $10,000 amnesty.”

The Company is hoping that customers will capitalize on this offer before it commences its countrywide disconnection campaign from December 1.

“The ‘Free Pass’ promotion ends November 29, 2014. The programme is being launched prior to the company’s annual large-scale country-wide disconnection campaign, which commences December 1, to provide disconnected customers with the opportunity to pay all outstanding arrears without the burden of reconnection or tampering fees,” Thomas stressed.

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