(www.inewsguyana.com) – The Cheddi Jagan International Airport (CJIA) revealed that it fired three employees over the past two weeks, after they were found to be soliciting money from passengers while on duty.
“This is in keeping with the airport’s zero-tolerance approach to any such act, which only serves to tarnish the reputation of the Corporation and its Stakeholders,” the airport said in a statement.
The statement quoted Chief Executive Officer of CJIA, Ramesh Ghir as saying that under its rulebook, stealing and soliciting passengers for money are serious offences.
“It is my hope that others, who are tempted to bend the rules will see that we mean business. CJIA will not condone such gross dishonesty,” he declared.
Passengers are being urged to demand receipts for payments made at check-in, and encouraged to report all requests for money or bribery by staff of the airport.
“Further, passengers should also note that there is no additional charge for carrying frozen or cooked foods in their baggage, unless they are overweight…CJIA is advising passengers to report any misconduct of its staff to the Supervisors or Managers of the respective Airlines or the Airport Duty Office (ADO) on telephone numbers 592-261-2261/600-7022,” the statement added.
Meanwhile, Caribbean Airlines Airport Manager, Carl Stuart, commended CJIA’s management for taking such action.
“Actually we support and respect any initiative put in place to improve the customer experience.”
He added that CAL has a strict policy for monetary transactions. There is a designated agent for that purpose, and signages advising passengers to collect receipts are visible.
Apart from the ticketing desk, the Departure Tax Office, Red Cap Porters and Secure Wrapping Service are the only other channels where money should be exchanged.