Chief Executive Officer (CEO) Rajendra Persaud of Nand Persaud International Communications Inc (NPIC); today said his company was forced to close one of its doors due to the high level of competition the industry is currently facing with the opening of more call centres in Guyana.
The communications company which had two locations; Berbice and Diamond, had been in operation for over six years, and is now forced to close its Diamond location after being unable to face the challenges of competition in the market due to their labour contracts.
Persaud noted that advanced notices were given to staff about the crisis the company was facing in order for them to seek other alternatives.
He further noted that the spending cost on job training for new employees was not beneficial as they were recruited by the competitors immediately after the completion of training, which resulted in losses of capital and shortage of staff.
He added that the labour contracts proposed by NPIC were not good in comparison to the new markets, and that most of the remaining workers went over to Qualfon.
Qualfon call centre officially opened their third location on March 26 2015, at Providence, East Bank Demerara, at the value of US$4M extending the branches of its Beterverwagting and Sparendaam locations.
However, the NPIC East Berbice, Corentyne location was said to be successfully functioning without any hindrances.