GPL updating customers database, seeking public’s cooperation

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The Guyana Power and Light Incorporated (GPL) has launched a nationwide survey to update customers’ information and is soliciting the cooperation of citizens.

Divisional Director of Commercial Services, Rhonda La Fargue says the survey which is expected to be completed by year-end will begin in Georgetown and extend to other regions.

The first phase will take place in Sophia, Liliendaal, Pattensen, Turkeyen C and D and Cummings Lodge. It is intended to test and improve the accuracy of the company’s database.

“The meter is our tool to measure the customers’ consumption, so we need to have that accurate information in our database to make sure that what we have is what is out there and vice versa. Basically, what we are trying to do is go door to door and ensure the accuracy of the information out there to match it with the information we have in our database…Customer information such as meter numbers, the location of the meter, which building it’s servicing, get a feeling if the meter is an older meter or a newer meter, if the meter needs to change and that kind of thing,” La Fargue told the Department of Public Information (DPI).

La Fargue added that personnel conducting the survey will be identified by uniforms and badges. She also said customers can call telephone number 226-2600 extension 1520, to verify the identity of the person who visits their premises. Customers may also visit the company’s website and Facebook page for photographs and names of personnel contracted to carry out the verification exercise.

“All the staff is required is to do is to be pointed in the direction of your meter. Everything they need to do will be executed at the meter. This includes recording the meter’s number. If you have a prepaid meter, then please, have your Customer Interactive Unit (CIU) at hand. There is no need for them to come into your homes to check out your wiring and stuff like that. The bulk of the work is done at the meter,” she explained.

The survey is funded by the power company and data collected will be used to improve the efficiency with which service is provided to customers by the utility company which is currently undertaking major upgrades in its distribution network. GPL encourages customers to give their full cooperation to its personnel.

The last countrywide survey and update of GPL’s database were conducted in 2014.

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