Qualfon, a leading global business process outsourcing (BPO) provider in Guyana has plans to expand its operations/investment here which will result in more jobs being created for young people.
Minister within the Social Protection Ministry Keith Scott, after a tour of the operations at Sparendaam, East Coast Demerara disclosed that the company intends to expand its operations in the country.
The Minister said Qualfon is agreeable to obeying the laws of Guyana: “I’ve given them the assurance that Government is prepared to work along with them and assist them wherever necessary.”
Minister Scott opined that the employees seemed satisfied, stating that this may be as a result of training received, adequate working conditions, and well positioned work stations.
“It augurs well for the employment of young Guyanese for us, as well as a government because our intention is to encourage employment and get employment for them where possible and assist where training is required,” Minister Scott added.
The recent visit to Qualfon is as a result of an invitation, and interactions among himself, his team and Qualfon officials went well, Minister Scott explained.
Qualfon is a global provider of contact centre, back-office, and BPO services. It offers a full suite of customer lifecycle services including sales, customer care, technical support, and retention programmes, and is experienced at operating large client programmes across multiple geographies.
In March 2015, the company opened its multimillion-dollar call centre at Providence, East Bank Demerara with the promise to create 6000 jobs over a five-year period.