GPL complains of inaccessibility to read meters, threatens disconnection

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[www.inewsguyana.com] – The Guyana Power and Light (GPL) is urging all consumers countrywide to make the necessary arrangements to facilitate the monthly reading of their meters by authorised GPL Meter Readers.

In its monthly operational report, the Company noted that 11.5 % of its total postpaid customers’ bills were estimated as a result of the inability of the company’s meter readers to gain access to premises for the purpose of obtaining readings, primarily as a result of locked gates and incorrectly positioned meters.

The Report revealed that the highest incidence of locked gates occurs in Regions 3 and 4, while villages on the West Bank Demerara get the most estimated bills.

GPL is reminding customers that the contract for provision of service requires the Company to have unimpeded access to the meters.

“Further, the right to access to have GPL’s meter read is provided for by law under the Electricity Sector Reform Act 1999 with amendment in 2010. The Law also empowers GPL to disconnect the service if it is unable to read the meter. GPL therefore wishes to inform customers that, failure to have your meters read for two consecutive months would result in the disconnection of service” the company said in a statement.

GPL’s Meter Readers operate from Sunday to Sunday, between 06:00hrs and 17:00hrs. In cases where the customer is not at home or the meter is not visible to the Meter Reader, customers should make special provisions to have their meters read.

For further information in this regard customers can contact GPL’s billing services on telephone number 226-4015/16.

Customers are urged to ensure a valid GPL’s Employee Identification Card (ID) is presented at all times by GPL Meter Readers.

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