Consumers urged to cease using Samsung Note 7 …’Return product and ask for refund’


The Competition and Consumer Affairs Commission has ordered that ALL consumers with either an original Samsung Galaxy Note 7 or its replacement power down to stop using the device immediately.

Consumers are advised to return the product to their suppliers who are required to accept it and issue a full refund.

phoneSuppliers are also asked to halt sales on the Samsung Galaxy Note 7 and its replacement device.

This request is being made following a statement issued by Samsung on October 11, 2016 asking all of its global partners to stop sales and exchanges of the Galaxy Note 7 since the company has found several cases of the mobile device exploding.

The recalled devices have a 5-7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus.

Samsung is printed on the top front of the phone and Galaxy Note 7 is printed on the back of the phone.

The competition and Consumer Affairs Commission has made it clear that this recall is compulsory and suppliers found selling the device will be in contravention of the Consumer Affairs Act, Part XI , Recall of Goods, Section 82 (1).




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